FAQs
Q: Who is SERI MAJUJAYA INDUSTRIES HOLDING SDN. BHD.?
A: SERI MAJUJAYA INDUSTRIES HOLDING SDN. BHD. is an established supplier and wholesaler of grocery goods since 1987. We supply a variety of goods including stationery, electrical & household goods, tit-bits, and dried & canned food.
Q: What products do you supply?
A: We supply a wide range of products including food & beverages, personal care items, healthcare products, spices & condiments, household goods, stationery, electrical items, tit-bits, and dried & canned food. Please visit our Products page to view our complete catalog.
Q: What is your minimum order quantity (MOQ)?
A: Our minimum order quantity varies depending on the product. We offer competitive pricing for bulk purchases with low MOQ requirements. For specific MOQ details, please contact us directly via phone or email, and we will be happy to assist you.
Q: Do you offer wholesale pricing?
A: Yes, we specialize in wholesale pricing for businesses and bulk purchasers. Our pricing structure is designed to be competitive and affordable. The more you order, the better the pricing we can offer. Contact us for a customized quote based on your order quantity.
Q: What are your payment terms?
A: Payment terms are negotiable based on order volume and customer relationship. We accept various payment methods including bank transfer and cash. For new customers, payment may be required before delivery. Established customers may qualify for credit terms. Please contact us to discuss payment options suitable for your business needs.
Q: Do you provide delivery service?
A: Yes, we provide 'to-your-doorstep' delivery service. Free shipping is available for orders ≥RM2000 to Wilayah KL and for orders ≥RM3000 to selected regions in Selangor. For other locations, delivery charges may apply. Please contact us for delivery arrangements and pricing.
Q: What areas do you serve?
A: We serve customers throughout Malaysia. Our main service areas include Johor (where we are based), Kuala Lumpur, Selangor, and surrounding regions. We can arrange delivery to other states as well. Contact us to confirm delivery availability to your location.
Q: How can I place an order?
A: You can place an order by contacting us directly via phone at +60 7-774 3338 or email at serimaju6699@gmail.com. You can also browse our product catalog online and contact us with your order requirements. Our team will assist you with product selection, pricing, and order processing.
Q: Can I visit your warehouse or showroom?
A: Yes, you are welcome to visit us at our location. We are located at NO.3, TINGKAT BAWAH, JALAN SEMBRONG 6, PERINDUSTRIAN SEMBRONG, KLUANG, JOHOR. We recommend calling ahead to schedule a visit so we can ensure someone is available to assist you. Please contact us at +60 7-774 3338 to arrange a visit.
Q: Do you supply to retailers and businesses only, or also to individual customers?
A: We supply to both businesses and individual customers. While we specialize in wholesale and bulk orders for retailers and businesses, we also welcome individual customers. Our pricing structure benefits bulk purchasers, but we strive to offer competitive prices for all our customers.
Q: How long does it take to process an order?
A: Order processing time depends on product availability and order size. Generally, orders are processed within 1-2 business days. For bulk orders or special requests, processing may take slightly longer. We will provide you with an estimated delivery timeline when you place your order.
Q: What if I need products that are not listed in your catalog?
A: We continuously expand our product range. If you need specific products that are not currently in our catalog, please contact us with your requirements. We may be able to source the products for you or add them to our inventory based on demand and feasibility.