Refund Policy

This policy applies to online retail purchases and wholesale orders of frozen food and foodstuff from WORLD DYNASTY SDN. BHD. [Registration No. 202101027789 (1428089-A)].

1. Online retail

Unused retail products in original packaging may be eligible for return within 7 days of delivery if defective or incorrect. Contact us before returning any item.

2. Frozen food & foodstuff

Perishable frozen goods cannot be returned once accepted at delivery, except where the product was defective, thawed, or incorrect at the time of handover. Please inspect cold-chain deliveries immediately.

3. How to request a refund

Email enquiry@worlddynasty.com.my with your order reference, photos if applicable, and reason for the claim. Approved refunds are processed to the original payment method.

4. Non-refundable

• Goods damaged after delivery due to improper storage
• Opened food packaging (unless defective on arrival)
• Custom or clearance items marked non-returnable